Skip to content
FREE GIFT FOR ORDER OCER $150. FREE SHIPPING FOR ORDERS OVER $250
FREE GIFT FOR ORDER OCER $150. FREE SHIPPING FOR ORDERS OVER $250

FAQ

PRODUCT SOURCING

At Bee Lady Nails, we directly work with KOKOIST USA, VETRO Bella Nail JAPAN, and Palette Carys THAILAND/TAIWAN to introduce their products to the Australian market. All gels are made in Japan.

 

PRE-ORDER SERVICES


The pre-order cut-off date is on the 17th every month, will take around 2-3 weeks to reach us starting from the cut-off date and we ship out pre-order products altogether upon receiving them, so you will receive your pre-order products roughly in 2-3 weeks after the cut-off dates.

 

Should you purchase pre-order products and products that are in stock, we will ship out the items that are in stock first within 2-3 business days, and ship out the pre-ordered products when we receive them at no additional costs! If you don’t mind waiting to receive your products altogether, just add a note at the checkout section and we will ship them out in one package when we receive your pre-ordered products.

 All pre-order products come with free shipping in AU wide,

For international orders: if your order includes ready stock and pre-order products, we will be shipping your products altogether once the pre-order products arrive.

 

SHIPPING INFORMATION

 

We currently ship to Australia and New Zealand.

For shipping enquiries outside Australia and New Zealand, please kindly send a DM to @beeladynails.and.goods or an email to beeladynails@gmail.com and we will get back to you regarding our shipping rates. 

 

Do you offer refunds?

We only offer refunds if you have received a defective product. In the event that the item you have received is damaged, or there are any other issues rendering the item unusable, please contact us please send immediately.

You can read about our Refund Policy Here

 

What do I do if I receive incorrect or missing item?

If you have received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at beeladynails@gmail.com and we will arrange a replacement or refund for you as quickly as possible. For a faulty item, we request that you also include a photo of the fault. 

 

PRODUCT VIEWING & PICK-UP

If you wish to see or pick-up products, you can visit our studio at Level 2/8 Rankins Lane, Melbourne 3000. Appointment based only. Send a DM to @beeladynails.and.goods or an email to beeladynails@gmail.com to book.