Shipping policy

 

POSTAGE DAYS

All orders are dispatched within 1-2 business days from Richmond, Victoria, Australia (excluding Public Holidays).

Orders can normally be sent out on the same day if ordered before 11 AM (eligible for in-stock items only).

SHIPPING RATES & COSTS

Australia Auspost Standard $12

Auspost Express $18, for order below AUD$200

Auspost Express Free, for order over AUD$200+
 New Zealand Auspost Express  $40

Auspost Express 

Free, for order over AUD$450+

 

DELIVERY TIME

 Australia Auspost Standard 3 to 7 business days depending on the area

Auspost Express 1 to 3 business days depending on the area
 New Zealand Auspost Express 3-7 business days depending on the area


 

INTERNATIONAL (NZ excluded)

For international orders are all using DHL Standard or Express. Please contact us via email (info@beeladynails.com) for ordering and quoting. 

  • 7-15 business days, depending on the overseas address
  • Tracking number provided

You may be charged for handling fees and taxes when your order goes through customs. Unfortunately, we have no control over these charges, as customs and tax regulations differ by country. If you have any questions regarding the charges, please refer to your local delivery service.

INCOMPLETE & INCORRECT ADDRESS

Should the parcel be returned to us, a top-up of the delivery fee is required before we mail it out again. Please ensure accurate shipping information as we will not be liable for lost mail due to an incomplete/incorrect address.

ORDER MODIFICATIONS & ADDRESS CHANGES 

Once your order is placed, it enters our processing system. Any modifications or changes to the order, including shipping address changes, must be requested as soon as possible by contacting our customer support team. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order is processed and shipped.

LOST/ DAMAGED PACKAGES 

In the unlikely event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate a claim and resolve the issue as quickly as possible. Please provide all relevant information and any supporting documentation to assist with the claim process.

PICKUP AND COLLECT

Prefer to pick up your order? We've got you covered!

How it works:

  1. Place your order online and select "Pick up".
  2. Wait for your "Ready for Pickup" confirmation email.
  3. Once you receive the confirmation, you can collect your order anytime during our business hours.

Pickup Location
📍 Bee Lady Nails & Goods
2 Beissel Street, Richmond VIC 3121

Need your order urgently?
If you need to collect your order as soon as possible, feel free to give us a call or send us a message on Instagram during business hours. We'll do our best to have your order ready for you.

Business Hours
Please check our latest opening hours on our Google Business Profile: Bee Lady Nails & Goods.

Uber Package Pickup

If you're located around Melbourne and need products during a nail appointment, you can arrange an Uber Package Pickup (or your preferred courier service).

Simply place your order online and let us know you're sending a driver. We'll prepare your order as quickly as possible and hand it directly to the driver when they arrive.

For urgent requests, please give us a call or send us a message on Instagram during business hours so we can prioritise your order.